Return policy

 

REVIEW THE EXCHANGE AND REFUND POLICY FOR SUPERPEDESTRIAN PRODUCTS.

 

Copenhagen Wheel Return Policy

(for complete bicycles, accessories and spare parts, see other applicable Return Policies)

 

Each Copenhagen Wheel (“Copenhagen Wheel” or “Wheel”) is customized and built specifically for each order. Except where required by law, or otherwise expressly stated in this Return Policy, our Terms of Sale, or a specific promotional program, all Copenhagen Wheel sales are final and are not eligible for refunds or exchanges.

 

If you receive a Wheel that has incurred damage in transit, you must provide us written notification of such damage within five (5) business days at support@superpedestrian.com, and you must retain all original packaging, hardware, accessories, materials, and documentation.

 

If we receive timely notice from you of damage to your Wheel as described above, we will arrange for pick-up or return of any damaged Wheel and all original packaging and materials at our expense. Upon our verification of any damage, we may, in our sole discretion and at our option, either replace or repair the Copenhagen Wheel, and we will ship a replacement or repaired Copenhagen Wheel to you as soon as reasonably possible. Your rights of repair or replacement of the Wheel will in all cases be negated where the Wheel was not damaged in our transit, or not returned in accordance with the above requirements.

 

 

Bicycle Return Policy

Bicycles combined with a Copenhagen Wheel and sold together as a single product (“Bicycle Products”)  are shipped directly to our partner locations and are assembled at those locations. Except where required by law, or otherwise expressly stated in this Return Policy, our Terms of Sale, or a specific promotional program, all sales of Bicycle Products are final and are not eligible for refunds or exchanges.

 

If you receive a Bicycle Product that has incurred damage in transit, you must provide us written notification of such damage within five (5) business days at support@superpedestrian.com, and you must retain all original packaging, hardware, accessories, materials, and documentation.

 

If we receive timely notice from you of damage to the Bicycle Products as described above, we will arrange for pick-up or return of any damaged Bicycle Products and all original packaging and materials at our expense. Upon our verification of any damage, we may, in our sole discretion and at our option, either replace or repair the Bicycle Products, and we will ship replacement or repaired Bicycle Products to you as soon as reasonably possible. Your rights of repair or replacement of the Bicycle Products will in all cases be negated where the Bicycle Products were not damaged in our transit, or not returned in accordance with the above requirements.

 

 

Accessory and Spare Part Return Policy

Except where required by law or expressly stated in our Terms of Sale, we do not offer refunds or exchanges for Accessories and Spare Parts (collectively, “Products”). Other than in such cases, you will not be entitled to reject any Products except where damage to Products occurs in transit when being carried by our own transport or by a carrier on our behalf; provided, however, that you must provide us written notification of such damage within five (5) business days at support@superpedestrian.com, and you must retain all original packaging, hardware, components, materials, and documentation.

 

If we receive timely notice from you of damage to the Products as described above, we will arrange for pick-up or return of any damaged Products and all original packaging and materials at our expense. Upon our verification of any damage, we may, in our sole discretion and at our option, either replace or repair the Products, and we will ship replacement or repaired Products to you as soon as reasonably possible. Your rights of repair or replacement of the Products will in all cases be negated where the Products were not damaged in our transit, or not returned in accordance with the above requirements.


 

Last modified December 4, 2018

 

Superpedestrian, Inc.

84 Hamilton St.

Cambridge, MA 02139 USA

info@superpedestrian.com